This Privacy Policy governs the manner in which Prospa processes your personal information. It is designed to inform you about the types of information we collect, how we use that information, and the circumstances under which we may share it with third parties.

At Prospa, we respect your privacy and take all reasonable measures, in accordance with this Policy and the Protection of Personal Information Act 4 of 2013 (‘POPI’), to protect your personal information and to keep it confidential.

2. What is Personal Information?

Personal information refers to any data that identifies or relates specifically to you. This may include, but is not limited to:

  • Your name, email address, physical address, and telephone number.
  • Business registration details, financial information, and transaction history.
  • Identifiers such as an IP address, browser type, and online activity.
  • Any other personal details provided to us in the course of business interactions.

3. Collection of Information

Prospa collects personal information in various instances, including when:

  • You contact us or request information about our services.
  • You apply for a loan through our platform.
  • You visit our website or engage with us on social media.
  • We follow up with you regarding your experience with a lender.

We may collect information directly from you or from third parties, such as lenders or credit reference agencies, to assess your eligibility for loan services.

With each visit to our website, we may automatically collect certain information, including:

  • Technical data such as IP addresses, browser types, and platform details.
  • Data on your interactions with our website, such as pages viewed and time spent on the site.

Prospa uses Google Analytics to track website traffic and user behavior. Google may use this data for targeted advertising and personalization. Users can opt-out of Google Analytics by installing the Google Analytics opt-out browser add-on.

Additionally, we use Facebook pixels to measure the effectiveness of advertisements. Data collected via Facebook pixels is stored and processed by Facebook and may be linked to your Facebook account.

4. Purpose for Processing Personal Information

We process personal information for various legitimate purposes, including:

  • Referring you to lenders that best match your business requirements.
  • Facilitating loan applications and transactions.
  • Conducting due diligence to ensure compliance with applicable regulations.
  • Improving our services through customer feedback and data analysis.
  • Engaging in direct marketing activities (with the option to opt out).
  • Monitoring website traffic and improving the user experience.

5. Sharing and Transfer of Personal Information

As a loan facilitator, Prospa does not grant loans directly but works with a network of carefully vetted lenders. This means that we may share your personal information with lenders to match you with the most suitable financing option.

Your personal information may be disclosed to third parties in the following circumstances:

  • When required by law, court order, or regulatory compliance.
  • When referring your loan application to a lender.
  • To enforce our rights or comply with contractual obligations.
  • When working with third-party service providers, such as payment processors or analytics providers.

We require all third parties to take appropriate security measures to protect your information.

In some cases, your data may be transferred outside of South Africa if a lender or service provider operates internationally. In such cases, we take reasonable steps to ensure that your data remains protected.

6. Security of Your Personal Information

We implement reasonable technical and organizational security measures to protect personal information from unauthorized access, loss, or destruction. These measures include:

  • Secure storage of personal data in password-protected systems.
  • Restricted access to personal data, limited to authorized personnel.
  • Encryption of sensitive information where applicable.
  • Confidentiality agreements with all third-party service providers handling personal data.

Despite these precautions, no data transmission over the internet is completely secure. Users should take their own precautions to protect their information when communicating online.

7. Retention of Personal Information

Prospa retains personal information for as long as reasonably necessary to fulfill the purpose for which it was collected, comply with legal obligations, and resolve disputes. Once no longer required, personal information will be securely deleted or anonymized.

8. Direct Marketing

Prospa may send you promotional and marketing communications via email or SMS. You have the right to opt-out of receiving these communications by clicking the unsubscribe link in any email or contacting us directly.

9. Your Rights

Under applicable data protection laws, you have the right to:

  • Request access to your personal data.
  • Correct or update your personal information.
  • Request deletion of your data under certain circumstances.
  • Restrict the processing of your personal information.
  • Object to the use of your data for direct marketing.

To exercise these rights, please contact us using the details provided below.

10. Changes to This Policy

Prospa reserves the right to update this Privacy Policy periodically. Any changes will be posted on our website, and users are encouraged to review this page regularly. Your continued use of our services constitutes acceptance of any updates.

11. Contact Information

If you have any questions about this Privacy Policy or how we process your personal information, please contact us: